> For the complete documentation index, see [llms.txt](https://waap.docs.link11.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://waap.docs.link11.com/support.md).

# Support

## **Self-Service plans (Core & Advanced)**

Support for **Core** and **Advanced** runs via ticket and email.

The fastest way to get help is to **open a ticket directly in your Link11 account** - your account is attached automatically, so we already have the context we need to assist you.

Alternatively, email [**support@link11.com**](mailto:support@link11.com) and include your **contract number** so we can identify your account.

{% hint style="info" %}
**Need more than Core or Advanced offers?** Our sales team will create an individual offer for you. Email [**sales@link11.com**](mailto:sales@link11.com) or arrange a callback via our [**contact form**](https://www.link11.com/en/contact/).
{% endhint %}

## **Enterprise plans**

Link11 WAAP is not a stand-alone platform; it is integrated with a dedicated support team which is available to you **24/7/365**. Please contact us at any time if you need assistance. 

**Our support is not limited to daily operational use of our platform.** We're happy to help with initial setup and configuration, ongoing administration, introductory or in-depth training, discussion of feature requests, and more.

**Phone:**

* International (US toll-free): **+1 (888) 615-5996**
* Germany: **+49 (69) 5800492699**
* Israel: **+972 (73) 2005230**

**Email:** [**support@link11.com**](mailto:support@link11.com)

### Management Escalation

For management escalation, email [**management@link11.com**](mailto:management@link11.com); please allow up to 48 business hours for a reply. Enterprise customers with urgent matters should call the appropriate support number above or reach their personal Link11 contact directly.