Support

Self-Service plans (Core & Advanced)

Support for Core and Advanced runs via ticket and email.

The fastest way to get help is to open a ticket directly in your Link11 account - your account is attached automatically, so we already have the context we need to assist you.

Alternatively, email [e-mail] and include your contract number so we can identify your account.

Need more than Core or Advanced offers? Our sales team will create an individual offer for you. Email [e-mail] or arrange a callback via our contact form.

Enterprise plans

Link11 WAAP is not a stand-alone platform; it is integrated with a dedicated support team which is available to you 24/7/365. Please contact us at any time if you need assistance.

Our support is not limited to daily operational use of our platform. We're happy to help with initial setup and configuration, ongoing administration, introductory or in-depth training, discussion of feature requests, and more.

Phone:

• International (US toll-free): [phone]

• Germany: [phone]

• Israel: [phone]

Email: [e-mail]

Management Escalation

For management escalation, email [e-mail]; please allow up to 48 business hours for a reply. Enterprise customers with urgent matters should call the appropriate support number above or reach their personal Link11 contact directly.